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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0
Polycom, Inc. 72
Understanding Your User Password
You are assigned a user password that you can use answer calls from your locked phone and unlock the
phone. By default, your user password is 123. You can change your user password at any time.
To change your user password:
1 From Home view, select Settings > Advanced.
2 From the Password screen, enter your user password and press Enter.
3 From the Advanced screen, press Change User Password.
4 From the Change User Password screen, enter your password information and press Enter.
Locking and Unlocking Your Phone
You can choose how you want your phone to handle incoming calls when the phone is locked. If you set
up your phone to allow incoming calls when it is locked, which is the default setting, incoming calls ring on
your phone, and you can answer those calls by entering your user password. If you set up your phone to
ignore incoming calls, Do Not Disturb is applied to all lines on your phone, and your phone doesn’t ring.
To lock your phone:
1 From Home view, select Settings > Basic > Lock Phone.
2 From the Lock Phone screen, select how you want incoming calls handled when your phone is
locked.
Allow ringing when locked Select this option if you want your phone to ring when you have
an incoming call. If you choose this option, you can answer a call by entering your password.
DND when locked Select this option if you don’t want your phone to ring. You don’t have the
option to answer incoming calls. All incoming calls go to your voicemail system (if enabled) and
display as a missed call in your Recent Calls list. Note that enabling this option on shared lines
disables ringing only. You can still see a visual notification of the call and have the option to
answer it.
The default setting is Allow ringing when locked.
3 Press Lock.
Your phone is locked.
Timesaver: A Quick Way to Lock Your Phone
Your phone can be set up so that you can quickly lock it by tapping Lock from Lines view. If you do
this, however, you can’t choose how to handle incoming calls. Your phone uses the default setting—
Allow ringing when locked—or the last setting you selected.
To unlock your phone:
1 Press Unlock.
2 Enter your user password, and press Enter.
The phone unlocks.