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User Guide
First Things First
Determine If Your Phone Is Pre-Activated
If you received your phone in the mail or purchased it from a
Sprint PCS Center, your phone is already activated and simply
needs to be unlocked. (See “Unlocking Your Phone” on the
following page.)
Activating Your Phone
From a working phone, call Sprint PCS Customer Care toll-free at
1-888-715-4588 (in Southern California call 1-888-PCS-6699).
A Sprint PCS Customer Advocate will collect your information
and help you select your Sprint PCS Service Plan. Once you’ve
made all your selections, he or she will guide you through the
activation process. The call typically takes about 30 minutes, but
may take longer at peak times. Your dual-band Sprint PCS
Touchpoint Phone™ will be ready for use about one hour after
you complete your call.
What you should have handy:
1. Your new dual-band Sprint PCS Touchpoint Phone™
2. The original packaging for your phone
3. Your Social Security number or Tax ID number
4. Your driver’s license number
5. Pen and paper to write down your new Sprint PCS
Phone Number