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Troubleshooting
121
Troubleshooting
Network not
displayed
SIM card not installed correctly Ensure that the SIM card is inserted
correctly (see page 30)
Contacts between SIM card and
phone are dirty
Gently clean the contacts of the SIM card
and phone
Network signal is weak Move clear of any obstructions that may
block the signal
SIM card is damaged Contact your service provider to obtain a
replacement SIM card
Cannot make a
call
You are outside of your network
service area
Connect to a different network if this is
supported by your service provider (see
page 105)
Phone or SIM card is locked Unlock the phone or SIM card (see page
109)
Call Barring is active Deactivate Call Barring (see page 100)
Cannot answer a
call
Call Forwarding is active Deactivate Call Forwarding (see page
101)
Call Barring is active Deactivate Call Barring (see page 100)
No ringing for
incoming call
Current profile is set to not ring for
incoming calls
Select a different profile, or edit the current
profile to enable ringing for incoming calls
(see page 106)
Problem Possible cause Possible solution