84 Solving Problems
4. Restart your Macintosh, then see the Start Here sheet to reinstall your software.
Macintosh OS X
1. Open the Applications folder, then the Utilities folder.
2. Select Print Center, select SP 960, and click the Delete button.
3. Restart your Macintosh, then see the Start Here sheet to reinstall your software.
Where To Get Help
If you need help with your printer, EPSON Print CD, Film Factory, or the P.I.M. II
Plug-in for Adobe Photoshop, see the information below. See page 85 for help with
the other software that came on your printer CD-ROM.
EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed below:
To speak to a technical support representative, dial:
■ U.S.: (562) 276-7282, 6 AM to 8 PM, Pacific Time, Monday through Friday and
7
AM to 4 PM, Saturday.
■ Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Service Access
World Wide
Web
From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download drivers and
other files, look at product documentation, access troubleshooting
information, and receive technical advice through e-mail.
Automated
Telephone
Services
A variety of automated help services are available 24 hours a day, seven
days a week. To use these services, you must have a touch tone
telephone and call (800) 922-8911. Your EPSON SoundAdvice
Express Code is 70415. Use this code to quickly select the EPSON
Stylus Photo 960 in SoundAdvice.
SM
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