Administrator’s Guide for Polycom QDX 6000 Systems
10-9
Downloading System Logs
The support information package contains logs, configuration settings, and
other diagnostic information.
To download a system log via the Polycom QDX 6000 Web interface:
1 On a PC, open a web browser.
2 In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
3 If prompted, enter admin as the user name, and enter the admin
password.
4 Click Diagnostics > System Log > Download Logs.
5 Click Download support information package/System log/Error log
and then specify a location on your computer to save the file.
System Log Settings
To configure system log settings via the Polycom QDX 6000 Web interface:
1 On a PC, open a web browser.
2 In the browser address line, enter the system’s IP address, for example,
http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
3 If prompted, enter admin as the user name, and enter the admin
password.
4 Click Diagnostics > System Log > System Log Settings.
5 Configure these settings:
Setting Description
Log Level
Sets the minimum log level of messages stored in the
Polycom QDX 6000 system flash memory. DEBUG logs all
messages. WARNING logs the fewest number of
messages.
Polycom recommends leaving this setting at the default
value of DEBUG.
Remote Logging
Enabled
Specifies whether remote logging is enabled. Enabling this
setting causes the Polycom QDX 6000 system to send
each log message to the specified server in addition to
logging it locally.
The system immediately begins forwarding its log
messages when you click
Update
.
Encryption is not supported for remote logging, so Polycom
recommends remote logging only for secure, local
networks.
Remote Log Server
Specifies the domain name or IP address of the syslog
server. The server must support the standard syslog
protocol (RFC 3164).
Enable H.323 Trace
Logs additional H.323 connectivity information.
