Troubleshooting
11-8
Symptom Problem Corrective Action
Camera control cable is not
connected properly.
Check that the camera is connected according to
the manufacturer’s instructions and the system
setting up guide you received with the system.
The remote control is not
working.
To make sure that the remote control can work well:
Point the remote control directly at the system or
camera and press a key. If the light on the system
flashes, the remote control works properly.
Camera does not
work.
The camera is not connected
correctly or its power pack is
not plugged in.
Check that the camera is connected according to
the manufacturer’s instructions and the system
setting up guide you received with the system.
Far-site camera control is not
enabled.
Go to
System
>
Admin Settings
>
Cameras
>
> > > and enable
Far
Control of Near Camera
.
One site cannot
control the other
site’s camera.
One of the systems does not
have the far-site camera
control capability.
Ask the participants at the far site to aim the
camera.
Audio
Symptom Problem Corrective Action
The far site is muted. Look for the far site Mute icon. Ask the far site to
unmute the microphone.
Note:
The far site’s microphone may be muted
even if you do not see a far site Mute icon.
The volume may be turned all
the way down on the monitor or
external audio system.
Turn up the volume on your monitor or external
audio system.
Turn up the volume using the remote control or
keypad.
Check the monitor’s or external audio system’s
volume setting. Then check the system’s audio
output using the Speaker Test under
System
>
Diagnostics
>
Audio
. You should hear a 473 Hz
tone.
The far site’s microphones are
not placed correctly.
Ensure that each person who speaks is facing a
microphone and is close enough to it.
The far site’s microphone is not
connected or does not have
power.
Ask the far site to check the cable to the
microphone.
Too many line errors. Try the call again later.
No audio at your
site
The monitor’s audio inputs are
not connected properly.
Check audio output using the Speaker Test screen
under
System
>
Diagnostics
>
Audio
. You should
hear a 473 Hz tone.
Ask someone at the far site to speak into the
microphone, and check the Far Site Audio meter on
the Audio Meter screen under
System
>
Diagnostics
>
Audio
to determine whether your
system is receiving audio.
