Administrator’s Guide for Polycom QDX 6000 Systems
11-9
Symptom Problem Corrective Action
The system’s audio outputs are
not connected properly.
Check the system’s audio connections to the
monitor, or to the external audio system if one is
connected.
Verify that the system is connected to the correct
audio connectors on the monitor.
The people at your site are too
far from the microphone.
Move closer to the microphone.
Your system’s microphone is
muted.
Check your system for one or more of these mute
indications:
Near site mute icon on the screen.
Polycom microphones: Microphone mute light is
red.
To unmute the system, press the
Mute
button on
the remote control or keypad.
No power to near site
microphone.
Mute the microphone. If the light remains off, there
is no power to the microphone.
Check that the microphone cable is properly
seated.
Replace the microphone cable if the people at the
far site still cannot hear you.
Your system’s microphone is
not connected, or is connected
incorrectly.
Check to be sure the microphone is installed
correctly.
Check the Polycom Mic or Line Input meter on the
Audio Meter screen under
System
>
Diagnostics
>
Audio
to determine whether your system is
sending audio.
The people at the
far site cannot
hear you.
Your system’s microphone
does not work.
Contact your reseller.
The people at the far site are
too far from the microphone.
Ask the people at the far site to move closer to the
microphone.
The volume is set too low on
the system.
Turn up the volume using the remote control or
keypad.
Not enough
volume during a
call.
The volume is set too low on
the monitor.
Turn up the volume on your monitor or external
audio system.
Sound effects
such as the
incoming call ring
are too loud or
too soft.
The sound effect volume is not
set at desired level.
Adjust the sound effect volume on the Audio
Settings screen. If you do not want to hear sound
effects, set the volume to 0.
The far-site microphone is too
close to the system's audio
speaker. (Far-site systems with
separate microphones only).
At the far site, make sure the microphone is placed
away from the system’s audio speaker.
The far site audio volume may
be too loud.
Turn down the audio volume at the far site.
You can hear
yourself on your
system’s monitor
or
external audio
system.
The monitor or external audio
system is connected to the
VCR audio output.
Verify that all equipment is connected correctly
according to the manufacturer’s instructions and
the system setting up guide you received with the
system.
