Administrator’s Guide for Polycom QDX 6000 Systems
11-7
Symptom Problem Corrective Action
Video from your site is too
dark or too light in the PIP.
Lighting at your site has
changed within the past few
minutes.
During calls, the camera adjusts
for the lighting at five-minute
intervals.
Pan the camera. It adjusts for the lighting
whenever it is moved.
Edges of picture are cut
off when viewing graphics.
Graphics from the far site are
displayed on an NTSC monitor.
Use a VGA monitor to display graphics.
The VCR or DVD is not selected. Select the VCR (Camera 3):
Press
Camera
, then press 3.
Call participants cannot
see or hear what is being
played on the VCR or
DVD.
The VCR or DVD is not set up
correctly.
Refer to the manufacturer’s instructions
to set up the VCR or DVD correctly.
The system is receiving video
that includes a large amount of
motion.
A background with less motion provides a
better, smoother video picture.
Picture is slow or jerky.
Too many network line
transmission errors. Check the
error count on the
Diagnostics
> Call Statistics
screen to verify
this.
Try the call again, possibly at a lower
network speed.
The VCR input is selected and
the VCR is not running. Most
VCRs generate a blue screen
when the tape is not playing.
Select a different camera or play a tape
on the VCR.
The camera selection is
incorrect.
Select the appropriate camera:
Press
Camera
on the remote, then
press the number of the camera you wish
to use.
No video input. Check that there is a video source
connected to the selected input.
Blue screen in the PIP
window.
Main camera is not working and
Polycom QDX 6000 system
displays camera alert.
Restart the Polycom QDX 6000 system.
PIP goes out of focus
when there is no motion
for several minutes.
The camera is pointing at an
area with no contrasting
features.
To focus properly, the camera
must be able to detect an edge.
Point the camera to an area with limited
objects, at different distances, which are
moving.
Cameras
Symptom Problem Corrective Action
Camera does not
pan or tilt.
You are attempting to move a
camera that does not have
pan/tilt/zoom capabilities.
Make sure you have selected a pan/tilt/zoom
camera.
