Administrator’s Guide for Polycom QDX 6000 Systems
11-5
Calling
Symptom Problem Corrective Action
The system is not connected to
the LAN.
Verify that the LAN cable is connected properly.
The system’s LAN cable is bad. Replace the system's LAN cable.
The far site is not connected. Use the PING test (
System
>
Diagnostics
>
Network
>
PING
) to determine whether the far site
is accessible to your system. If the test fails, the far
site system is unavailable.
The system is not configured
correctly for the network.
Check your IP configuration.
The IP Gateway/Gatekeeper is
not operating or is not configured
correctly.
Contact the gatekeeper/gateway administrator.
Calls do not connect. Use the PING test (
System
>
Diagnostics
>
Network
>
PING
) to determine whether the far site
is an H.323 device.
If it is not an H.323 device and you are sure the IP
address is correct, it is likely that address is not on
your network. This is especially true with the addresses
beginning with 10., 168.254, 172.16 through 172.31,
or 192.168, which are private networking addresses.
If you are unable to place calls to
known sites on your network, a
gatekeeper might be blocking
calls from unregistered systems.
Register with the gatekeeper.
Error message
occurs when
placing an IP
(H.323) call.
The network interface module is
not connected properly.
Check the cables to the network interface module.
Cannot select
the desired
speeds for
BONDING
calls from the
speed
selection.
Speeds do not show when
selecting the speed icon.
1) Go to
System
>
Admin Settings
>
Network
>
Call Preference
and select
to go to the
Call Speeds screen.
2) Select the desired call speeds.
