Administrator’s Guide for Polycom QDX 6000 Systems
11-3
Controls
Symptom Problem Corrective Action
No, low, or dead batteries in
the remote control.
Install three AAA batteries in the remote control.
The batteries are installed
incorrectly in the remote
control.
Insert the batteries in the correct +/- position.
The room lights operate in
the 38 Khz range and
interfere with the remote
control signals.
Turn off the lights in the room and try the remote
control again.
The infrared sensor is not
receiving signals from the
remote control.
To check the remote control: Point the remote control
directly at the system or camera and press a button. If
the light on the system flashes, the remote control
works properly.
Make sure you are pointing the remote control at the
infrared sensor on the front of the system or the
camera.
The system does
not respond to the
remote control.
The external infrared
sensor is not operating
properly.
Check the connections between the rear panel, cable
adapter, and infrared sensor cable.
