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Troubleshooting
To see frequently asked questions about your device,
visit the product support pages at the Nokia web site.
Q: What is my lock, PIN, or PUK code?
A: The default lock code is 12345. If you forget or lose
the lock code, contact your device dealer. If you forget
or lose a PIN or PUK code, or if you have not received
such a code, contact your network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the home key. Scroll to the
application, and press the backspace key to close the
application.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright
dots appear on the screen every time I switch
on my device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or
off. This is normal, not a fault.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in the
hidden mode. Check also that the distance between the
two devices is not over 10 metres (33 feet) and that
there are no walls or other obstructions between the
devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you
can end the connection using the other device or by
deactivating Bluetooth connectivity. Select Menu >
Connectivity > Bluetooth > Bluetooth > Off.
Q: Why can't I see a WLAN access point even
though I know I'm within its range?
A: Check that the Offline profile is not in use in your
device.
The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use
a hidden SSID if you know the correct SSID, and have
created a WLAN access point for the network on your
Nokia device
Check that the WLAN access point is not on channels
12-13, as they cannot be associated with.
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Troubleshooting