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178 :: Synchronization
Synchronization starts but stops without finishing
If you upgraded from a previous Palm Powered device or received a system error,
such as Sys0505, there may be conflicts with software on your phone. As you
complete the following steps, sync after each step. If the synchronization is
successful, you do not need to complete the remaining steps.
1. Locate your Backup folder and rename the folder (e.g., BackupOld). Note that
“palmOne” in the following locations might be “Handspring” or “Palm”, based on the
device you’re upgrading from:
• Windows: C:\Program Files\palmOne\<username>
• Mac: Mac HD\Applications\palmOne\Users\<username>
2. Synchronize.
3. Manually reinstall any third-party applications you want on your phone. If
necessary, use the items in the old Backup folder you moved.
4. (Windows only) If the Windows New Hardware Wizard appears, the
synchronization process may be timing out before the wizard completes its job.
Follow all instructions in the New Hardware Wizard, and attempt another sync.
5. Uninstall palmOne software.
6. Reboot your computer.
7. Reinstall the palmOne Software Installation CD that came with your smartphone.
RushUG.book Page 178 Monday, June 13, 2005 1:33 PM