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Reconcile email messages over the wireless network, 179
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email
reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
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Delete email messages over the wireless network, 179
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize
calendar data. For more information, see the BlackBerry Desktop Software Online Help.
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Synchronize organizer data over the wireless network, 180
Custom contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your
computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
User Guide
Synchronization troubleshooting
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