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Camera and video camera troubleshooting
I cannot save pictures or videos
Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos.
Try performing the following actions:
• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
• If you are trying to save a picture or video on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
• Increase the maximum amount of memory available for pictures.
The flash dims or turns off
If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level
drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera
before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed and the viewfinder is not occupying the full
screen, an exclamation point indicator appears at the bottom of the screen.
User Guide
Camera and video camera troubleshooting
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