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If you need any further advice, please call our Technical Helpline on 020 8758 0338 (Mon-Fri)
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Information
Troubleshooting - cont.
If your radio can connect to the network, but is unable to play a particular
internet radio station, it may be due to one these causes:
1. The station is not broadcasting at this time of the day.
2. The station has reached its maximum allowed number of simultaneous
connections.
3. The Internet connection between your radio and the server (often
located in a different country) is slow. This could be due to internet
congestion, either locally or at a distance.
4. The station may choose to block internet connections to your geographic
region (sometimes known as geo-locking).
5. The station is no longer broadcasting. The database of radio stations
that your radio connects to is frequently updated and checked but
may not always be completely accurate.
6. The radio station is broadcasting using an audio format which is not
playable by your radio (although the ColourStream does play the most
popular formats used by regular broadcasters).
Try using a PC to listen via the broadcaster’s web site or via the radio
station database web site at http://www.wifi radio-frontier.com. If you
can play the station with a PC, it may be that the internet feed or local
network connection is poor. However, some broadcasters (such as the BBC)
provide different data streams for PC users and internet radio listeners,
so this test is not always conclusive.
If you cannot play the station via your PC this may indicate that the problem
is not necessarily due to your radio, but it could be your network, your
internet connection, the broadcaster, or internet congestion.
Music Player / UPnP problems
The use of the Music Player function with UPnP should be straightforward.
However, the cleverness of UPnP means that it is often disabled by default
by security applications and in routers.
If you are using Windows Media Player as your UPnP server, and if it fails
to operate with your radio, please keep this fact in mind: A fresh installation
of Windows and Windows Media Player when using Microsoft's built-in
fi rewall software will normally work.
If it does not work, possible reasons may include:
UPnP functions blocked in fi rewall software
UPnP functions turned off by security software
UPnP functions 'hi-jacked' by other software
UPnP functions blocked in the router
Multi-cast packets blocked in the router
IP address of system blocked in fi rewall software
Some third-party UPnP servers are much less dependent upon other
parts of Windows than WMP 11 or 12. If the greater fl exibility that these
offer is attractive, then it may be found in some cases that they are easier
to get working.