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Troubleshooting
157
Power and charging problems
Calls to and from
the phone are not
connected
properly, and are
easily
disconnected
• Signals from the network are weak.
Move to another area.
• Touching the antenna area on the top
of the phone may lower the call quality.
Be careful not to touch the antenna
area while using the phone.
Problem Description & Solution
While charging,
the LED on the
travel charger
blinks
• Disconnect the phone from the travel
charger, remove the battery, and then
replace it. Try charging again.
• If the problem persists, clean the
metal contacts on the battery and the
phone.
• If the actions above do not clear the
problem, contact a Samsung service
representative.
The phone
malfunctions or
does not function
Remove the battery and then replace it.
Turn on the phone. Or press the hole on
the bottom of the phone to perform a
soft reset. If the problem persists,
contact a Samsung service
representative.
The LED on the
travel charger
turns to yellow
The travel charger is overheated.
Disconnect the charger from the phone
or unplug it from the power outlet. Wait
until the charger cools down and then
recharge the phone.
Problem Description & Solution