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Troubleshooting: Q&A
110
Q: Why do missing, discolored, or bright dots appear on the
screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Memory low
Q: What can I do if my device memory is low?
A: You can delete unused items saved in your device regularly
to avoid memory getting low. See ‘Memory low—free
memory’, p. 20.
To delete contact information, calendar notes, call timers,
call cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are
deleting multiple items and one of the following notes are
shown: Not enough memory to perform operation.
Delete some data first. or Memory low. Delete some
data from phone memory., try deleting items one by one
(starting from the smallest item).
To view what kind of data you have and how much
memory the different data groups consume, press ,
and select Tools > File manager > Options > Memory
details.
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
•Use Nokia
Nseries PC Suite to make a backup copy of all
data to a compatible computer.
• Send images to your e-mail address, then save the images
to your computer.
• Send data using Bluetooth connectivity to a compatible
device.
• Store data on a compatible memory card.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the contact
card in Contacts.
Multimedia messaging
Q: The note Retrieving message is shown briefly. What is
happening?
A: The device is trying to retrieve a multimedia message from
the multimedia messaging center.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Press , and select Messaging >
Options > Settings > Multimedia msg..
Q: How can I end the data connection when the device starts
a data connection again and again?
A: To stop the device from making a data connection, press
, and select Messaging > Options > Settings >
Multimedia message > Multimedia retrieval and one of
the following:
Manual—to have the multimedia messaging center save
messages to be retrieved later. You receive a notification
when there is a new multimedia message that you can
retrieve in the multimedia message center.