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Troubleshooting: Q&A
127
this does not help, restart your compatible PC and your
device. If the connection still does not work, reconfigure
the WLAN settings in both your compatible PC and device.
See ‘Wireless LAN’, p. 25, and ‘Connection’, p. 121.
Q: Why can't I see my compatible PC in my device in the home
network?
A: If you are using a firewall application in your compatible
PC, check that it allows Home media server to use the
external connection (you can add Home media server to
the firewall applications exceptions list). Check from the
firewall settings that the firewall application allows traffic
to the following ports: 1900, 49152, 49153 and 49154.
Some WLAN access point devices have a built-in firewall.
In such cases, check that the firewall in the access point
device does not block traffic to the following ports: 1900,
49152, 49153 and 49154.
Check that the WLAN settings are the same in your device
and compatible PC.
Memory low
Q: What can I do if my device memory is low?
A: You can delete unused items saved in your device regularly
to avoid memory getting low. See ‘Memory low—free
memory’, p. 18.
To delete contact information, calendar notes, call timers,
call cost timers, game scores, or any other data, go to the
respective application to remove the data. If you are
deleting multiple items and one of the following notes are
shown: Not enough memory to perform operation.
Delete some data first. or Memory low. Delete some
data from phone memory., try deleting items one by one
(starting from the smallest item).
To view what kind of data you have and how much
memory the different data groups consume, press , and
select Tools > File manager > Options > Memory details.
Q: How can I save my data before deleting it?
A: Save your data using one of the following methods:
• Use Nokia PC Suite to make a backup copy of all data to a
compatible computer.
• Send images to your e-mail address, then save the images
to your computer.
• Send data using Bluetooth connectivity to a compatible
device.
• Store data on a compatible memory card.
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the
contact card in Contacts.
Multimedia messaging
Q: The note Retrieving message is shown briefly. What is
happening?
A: The device is trying to retrieve a multimedia message from
the multimedia messaging center.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone