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Troubleshooting
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget the lock
code, contact your device dealer. If you forget a PIN or
PUK code, or if you have not received such a code,
contact your network service provider. For information
about passwords, contact your access point provider,
for example, a commercial internet service provider
(ISP) or network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the menu key. To close an application,
scroll to it, and press C . Pressing C does not close Music
player. To close music player, select it from the list, and
Options > Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discolored, or bright dots
appear on the screen every time I turn on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or
off. This is normal, not a fault.
Q: Why can't my device establish a GPS
connection?
A: Find more information about GPS, GPS receiver,
satellite signals, and location information in this user
guide.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in hidden
mode. Check also that the distance between the two
devices is not over 10 metres (33 feet) and that there
are no walls or other obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you
can end the connection from the other device or
deactivate Bluetooth connectivity in your device. Select
Menu > Tools > Connectivity > Bluetooth and
Bluetooth > Off.
Q: Why can’t the other device see the files stored
on my device in the home network?
A: Make sure that you have configured the home
network settings, content sharing is turned on in your
device, and the other device is UPnP compatible.
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Troubleshooting