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146 :: Synchronization (HotSync)
5. If problems persist and you’re synchronizing through a USB hub, try connecting the
HotSync cable to a different USB port, or directly to your computer’s built-in USB
port.
6. Uninstall Palm Desktop.
7. Reboot your computer.
8. Reinstall Palm Desktop.
HotSync operation starts but stops without finishing
Perform a HotSync operation after each of these steps. If the synchronization is
successful, you do not need to complete the remaining steps.
1. If you upgraded from a previous Palm Powered device, there may be conflicts with
files from your previous device. Locate your Backup folder (Windows: C:\Program
Files\Palm\user name or C:\Program Files\Handspring\user name; Macintosh:
Mac HD\Applications\Palm\Users\user name or Mac
HD\Applications\Handspring\Users\user name). Move the Backup folder to
another location (such as your computer desktop). Perform a HotSync operation,
and then manually reinstall any third-party applications you want on your new
phone from the items in the old Backup folder you moved.
2. (Windows only) If the Windows New Hardware Wizard appears, the HotSync
process may be timing out before the wizard completes its job. Follow all
instructions in the New Hardware Wizard, and attempt another HotSync operation.
3. Uninstall Palm Desktop.
4. Reboot your computer.
5. Reinstall Palm Desktop.