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Issue Possible cause or solution
Verify that the Bluetooth connection on your smartphone is turned on and that
your smartphone is within range.
If the Add New Tablet button is missing from your smartphone, your
organization might prevent you from using BlackBerry Bridge or Bluetooth
technology.
I can't reconnect to my smartphone Verify that the Bluetooth connection on your smartphone is turned on, that your
smartphone is within range, and that the BlackBerry Bridge field is set to On.
Try opening the BlackBerry Bridge app on your smartphone and connecting
manually.
If necessary, you can delete the paired device from your tablet (tap >
Bluetooth > ) and from your smartphone (in the BlackBerry Bridge app),
and try pairing again.
The Bridge Browser is missing You can use the Browser on your tablet to access the Internet. If you want to use
the Bridge Browser to access your company's intranet, your smartphone must
be associated with a BlackBerry Enterprise Server.
If your smartphone is associated with a BlackBerry Enterprise Server and the
Bridge Browser icon is missing, verify that the Bridge Browser is selected on the
Device Properties screen in the BlackBerry Bridge app on your smartphone.
Also verify that your IT administrator allows corporate intranet browsing.
If the Bridge Browser icon is still missing, you might need a smartphone data
plan that supports tethering. For more information, contact your wireless service
provider.
My password is incorrect Many passwords are case sensitive. If you're having trouble unlocking
BlackBerry Bridge using the BlackBerry Bridge remote or a Bluetooth keyboard,
verify that each character you type is the correct casing.
I can't find a draft message I saved Draft messages appear with a draft icon. If you have multiple email addresses,
look for the draft message in the inbox of the address you are sending the
message from. If you received a lot of email since you saved the draft, it might
appear far down in the inbox.
I can't find a memo You can search only the titles of memos, not the contents.
User Guide BlackBerry Bridge
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