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Turn off the Accept Calls feature
Don't want to be interrupted by a video chat request? If you turn off the Accept Calls feature, you won't receive notifications
of incoming video chat requests, but the notifications will still be recorded in your chat history. If you turn off the Accept
Calls feature, the caller receives a message that you're unavailable. So you don't forget your status, appears in the
top-right side of the preview window when the Accept Calls feature is turned off.
1. To turn off the Accept Calls feature, swipe down from the top frame.
2. Set Accept Calls to Off.
Troubleshooting: Video chat
Issue Possible cause or solution
I can't start a video chat Verify that you are connected to a Wi-Fi network or try
connecting to a different Wi-Fi network.
My video chat was dropped The Wi-Fi signal may have dropped or was too weak. Try
connecting to a different Wi-Fi network. You cannot switch
Wi-Fi networks during a call.
I want to improve the video chat quality You or the person you are having the video chat with may
not have a sufficiently strong Wi-Fi signal. Try a different Wi-
Fi network with a stronger connection or move closer to the
wireless access point.
User Guide Video chat
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