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Appendix
302
Troubleshooting
Problem Possible Causes and Remedies
Cannot turn the power on.
Is the battery pack inserted properly (page 42)?
Is the battery charged (pages 35, 37, 43)?
Cannot charge the battery.
Is there dust on the connections and contacts of the rapid charger, handset or battery
pack? Clean the connections and contacts with a dry cotton swab, etc.
Cannot operate the handset normally
after turning it on.
Does the PIN1 Entry window appear? PIN1 Code Request (page 240) is set to On. Enter
your PIN1 code.
Does the indicator or “Phone Lock” appear on the display? The phone lock (page 242)
is activated. Enter your security code.
Does “Please insert valid USIM card.” appear on the display? The USIM card was not read
properly. Turn the power off and make sure the USIM card is inserted properly.
Cannot establish a connection for voice
and video calls or use mail and Web
functions.
Does the
indicator appear on the display? Are you out of the service area or in a
location where a signal cannot reach your handset? Move to a location where a signal can
reach your handset.
Does the indicator appear on the display? Are you using the handset overseas? To use
the handset overseas, you need to change the Select Network and System Mode settings
(page 48).
Is your hand or another object covering the internal antenna part (pages 31, 32) of your
handset?
Does the indicator or “Offl ine Mode” appear on the display? Cancel offl ine mode (page
229).
Cannot make voice and video calls.
Did you dial the whole phone number starting from the area code?
Is Fixed Dialling Numbers (page 246) set?
Is Call Barring (page 67) set?