Filter
Top Products
Appendix
303
Problem Possible Causes and Remedies
Cannot receive voice and video calls.
Is Reject Calls (page 243) set?
Is Voicemail (page 63) or Call Diverting (page 65) set to All Calls?
Is Call Barring (page 67) set?
Cannot send messages.
Is Fixed Dialling Numbers (page 246) set?
Is Call Barring (page 67) set?
Cannot receive messages.
Is Reject Addresses (page 245) set?
Is Call Barring (page 67) set?
Calls are interrupted or disconnected.
Does the
indicator appear on the display? Are you out of the service area or in a
location where a signal cannot reach your handset? Move to a location where a signal can
reach your handset.
Is your hand or another object covering the internal antenna part (pages 31, 32) of your
handset?
The handset does not respond to key
presses.
Does the
indicator or “Phone Lock” appear on the display? The phone lock (page 242)
is activated. Enter your security code.
Was your handset closed and the indicator displayed on the external display? The hold
is activated (page 248). Press and hold R while your handset is closed.