ZENworks® ESM 3.5 Administrator’s Manual 64
Step 1: Open the Override-Password Key Generator through Start\All Programs\Novell\ESM
Management Console\Override-Password Generator. The Password Generator will
display. (see Figure 43)
Step 2: Enter the policy password in the Administrator Password field, and confirm it in the next
field
Step 3: Enter the user name the end-user logged-in with
Step 4: Set the amount of time the policy will be disabled
Step 5: Click the Generate Key button to generate an override key
This key can be either read to the end-user during a help-desk call, or it can be copied and pasted
into an email. The end-user will enter the key into their ZSC's Administration window (see ZSC
User's Guide). This key will only be good for that user's policy and ONLY for the specified
amount of time. Once the key has been used, it cannot be used again.
Note:
If the user logs-off or reboots their machine during password override, the password will expire, and a new
one will need to be issued.
If a new policy has been written prior to the time limit expiring, the end-user should be instructed
to “Check for a Policy Update,” rather than clicking the Load Policy button on the ZSC about
box.
