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Password problems
Technical support
If you cannot solve your problem after reviewing the sources listed at the beginning of this
appendix, check our web site www.handspring.com for the latest technical support information.
Before requesting support, please experiment a bit to reproduce and isolate the problem. When
you do contact support, please be ready to provide the following information:
■ The name and version of the operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
Problem Solution
I forgot the password, and my
communicator is not locked.
You can use Security to delete the password. If you do this,
your communicator deletes all entries marked as private. You
can, however, perform a HotSync operation before you delete
the password: the HotSync process backs up all entries,
whether or not they are marked private. In this case, the
following procedure restores your private entries and lets you
access them:
1. Use the Palm Desktop software and the cable to
synchronize your data.
2. Tap Forgotten Password in Security to remove the
password and delete all private records.
3. Perform a HotSync operation to synchronize your data
and restore the private records by transferring them from
your computer to your communicator.
I forgot the password and my
communicator is locked.
If you assign a password and lock your communicator, you
must perform a hard reset to continue using your
communicator. See page 203 for details.