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©2001 Nokia Mobile Phones. All rights reserved.
241
Troubleshooting
If the phone number is correct, the reason may be in poor network conditions,
or a congested GSM network. Also check the Data call settings in the Internet
Access settings (connection type, data call type, and maximum connection
speed). See page 134 for details.
Contact your network service provider if you have problems with data call
establishment, and your Internet Service Provider to find out the correct remote
modem type. If you are roaming outside your home network, you might want
to try the basic GSM data call settings described in a tip on page 139.
2 If the data call is active, but you cannot receive or send mail, try to use the
WWW browser to connect to your Internet Service Provider’s WWW pages. If
that works, the problem is most likely in the mail settings or the remote mailbox
service. For more information, see Mail sending troubleshooting on page 238
and Mail settings on page 170.
3 If the data call is active, but you cannot download WWW pages with the WWW
browser, make note of the most recent status indication displayed to you in the
title bar of the WWW browser.
• If the status indication reads "Waiting for reply from host" or "Looking up
host name", it is likely that the WWW address (URL) has been mistyped, or
there is a problem with proxy server settings in the Internet Access Point or
the proxy server itself, or there is a transient problem with the WWW server
or Internet connections between the WWW server and your Internet Service
Provider. Check the proxy server settings explained on page 137. Disconnect
the call, wait for a couple of minutes, and retry the connection. If the
connection still does not succeed, contact your Internet Service Provider.
• If the status indication reads "Logging into network" or "Connected", the
problem is most likely in your Internet Access Point settings (See page 134
for details) or your Internet Service Provider’s dial-up system, or you might
need a script in order to connect to your Internet Service Provider.