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134 Appendix A Troubleshooting
If you’ve set up a MobileMe or Microsoft Exchange account on iPhone, iTunes
won’t sync the contacts, calendars, or bookmarks you set to sync in the iPhone Info
preference pane. You must disable any items in MobileMe or Exchange that you
want to sync through iTunes. In Settings, tap “Mail, Contacts, Calendars,” tap the
MobileMe or Exchange account, and deselect any items you want to sync through
iTunes. If you have both MobileMe and Exchange accounts, you must deselect those
items in both accounts.
Note: When you deselect Contacts or Calendars in your MobileMe or Exchange
account, the contact or calendar information is no longer accessible via iPhone.
You Don’t Want to Sync Info on iPhone to Your Computer
Replace contacts, calendars, mail accounts, or bookmarks on iPhone with information
from your computer.
Replace iPhone information:
1 Open iTunes.
2 As you connect iPhone to your computer, press and hold Command-Option (if you’re
using a Mac) or Shift-Control (if you’re using a PC) until you see iPhone in the iTunes
sidebar. This prevents iPhone from syncing automatically.
3 Select iPhone in the iTunes sidebar and click the Info tab.
4 Under “Replace information on this iPhone,” select Contacts, Calendars, Mail Accounts,
or Bookmarks. You can select more than one, if you like.
5 Click Apply.
Information of the selected type is erased from iPhone and replaced with what’s on
your computer. The next time you sync, iPhone syncs normally, adding information
you’ve entered on iPhone to your computer, and vice versa.
Yahoo! or Google Address Book Doesn’t Sync
iTunes may not be able to connect with Yahoo! or Google. Make sure you are
connected to the Internet, and that you’ve entered the correct ID and password in
iTunes. Connect iPhone to your computer, click the Info tab in iTunes, click Configure in
the Contacts section, then enter your current ID and password.
Yahoo! Address Book Still Has Contacts Deleted From iPhone
Yahoo! Address Book doesn’t allow contacts containing a Messenger ID to be deleted
through syncing. To delete a contact containing a Messenger ID, log in to your Yahoo!
account online and delete the contact using Yahoo! Address Book.