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User Guide 97
12 Get Help
User Guide
You can also find the user guide at
www.ziobykyocera.com/downloads
.
Customer Support
Your service provider's customer support
department may be accessible directly from
your phone when you dial a number, such as
*611 (check with your service provider).
They
can answer questions about your phone, phone
bill, call coverage area, and specific features
available to you, such as call forwarding or
voicemail. For questions about the phone
features, refer to the materials provided with
your phone, or visit
www. kyocera-wireless.com
.
To register your computer for software
updates, go to
www.ziobykyocera.com/registration
.
For additional questions, you may contact the
Kyocera Communications Inc. Customer Care
Center in any of the following ways:
• Web site:
www.kyocera-wireless.com
.
• Email: phone-help@kyocera-wireless.com.
• Phone: 800-349-4478
When you contact the Customer Care Center,
call from another phone instead of your
Kyocera phone since you’ll need to access
information from your Kyocera phone during
the support call. Be ready to provide the
following information:
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the
problem.
• The phone’s mobile equipment identifier
(MEID).
Note:
From
About phone
, select
Status
.
Scroll down to
MEID
. The 18-digit number is
the MEID number. If your phone uses an
electronic service number (ESN), see
ESN
.
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone Accessories
To shop for phone accessories, visit
www.kyocera.superiorcommunications.com
.