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Troubleshooting
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15. Troubleshooting
Tip: Club Nokia Careline answers questions and offers instructions over
the phone. You can visit http://club.nokia.com to find the Club Nokia
Careline phone numbers. See also the Accessories guide for further
information on Club Nokia Careline.
You can also visit Nokia Wireless Data Forum at http://
www.forum.nokia.com for information and support material related to
the communicator.
1. Phone or communicator interface does not start; both displays
remain blank
Make sure that the battery is properly installed and charged.
Make sure that the contacts on the battery and the charging stand are clean.
The battery charge may be too low for operation. Check the display and listen
for the low battery warning tones. Charge the battery as described in
”Battery” on page 27. If the NOT CHARGING message is displayed, the
charging is suspended. In that case, check that the temperature of the battery
is not above +45°C (+113°F). Wait for a while, disconnect the charger, connect
it again and retry. If charging still fails, contact your local Nokia dealer.
2. Power comes on, but the phone does not work
Reboot the communicator by removing the battery and replacing it again.
Try charging the communicator. If you see the battery charging indicator on
the phone but the phone does not work, contact your local Nokia dealer.
Check the field strength indicator: you might be outside the network service
area. See the answer to problem number 6.
Make sure that the telephone service is activated for your SIM card.
Check if there is an error message on the display after switching on. If so,
contact your local dealer.
Check that the SIM card is correctly installed, see ”First start-up” on page 17.
3. Communicator interface does not activate or applications stop
responding
Close the cover and open it again. If this does not help, close the cover and
remove the battery. Replace the battery and open the cover again. Wait while
the communicator performs a self-test and starts.
Try charging the communicator.
See also problem 4.