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Troubleshooting
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9. Cannot send or receive faxes, short messages or mail
Make sure that you have subscribed to these network services.
The phone may be off, or the communicator is low on memory. See problem 16.
The number format you use may be invalid, or the called number has not
answered within 10 tries, or you are calling to a wrong phone number.
The phone may be busy: data or fax is being sent or received, the communicator
is being used as a fax modem. Wait for the data/fax transmission to end, or drop
the call by pressing the key on the phone keypad.
Fax/data barrings or fax diverts may be active. Fax barrings/diverts are set in
the settings of the Fax application, data barrings are set in the Internet
settings.
Fax reception: Your SIM card may not have a fax number.
Mail reception: Your SIM card may not have a phone number for data
connections. Contact your service provider.
Mail sending: You have not subscribed to a remote mailbox service, or the
mail server delivering your mail does not comply with the SMTP protocol.
Contact your e-mail service provider. If you are using the Upon request
sending option, mail must be sent in the Document outbox, see ”To send mail”
on page 92.
If you have problems sending mail with attachments, select Cancel Sending
and try again. If this does not help, try the key combination Shift-Tab-right
arrow. Some mail attachments can take up a significant amount of memory
and therefore freeing some memory by deleting something from your
communicator memory might also help.
Short message sending: You have not subscribed to the Short Message
Service or the message centre number is missing or incorrect. Contact your
service provider.
The reason for failure may also depend on the network: the network does not
support SMS, fax, or data/mail; the network is out of order or busy; the field
strength is not adequate for sending.
10. Cannot establish a Terminal or Internet connection
The Internet, Mail, WWW, or Terminal settings and configurations may be
missing or incorrect. Check your Internet access point configurations in the
Internet main settings. Contact your Internet service provider for the correct
settings. See “Internet settings” on page 86.
If you receive internal error messages, remove and replace the battery and try
again. If the problem persists, see problem 4.
If you receive service provider error messages when connecting to your
Remote mailbox, contact your remote mailbox service provider. Your Remote
mailbox may contain corrupted mail messages or the mail server settings may
be incorrect.