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Troubleshooting the DiVitas Client
Upgrading the DiVitas Client
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
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Troubleshooting the DiVitas Client
The DiVitas Client offers several tools to assist the system administrator in
troubleshooting the software. If the user notices any unusual behavior, the upload log
utility allows the client to upload logs from the client to the server. Similarly, the archive
log utility allows the user to save log files on the client for later analysis, so log files can be
saved even during a loss of connectivity.
Uploading Logs from the DiVitas Client
The Upload Log feature allows users to upload a dynamic set of log files to the DiVitas
Server for later review by a system administrator. To upload the client log files to the
DiVitas Server, simply select Options > Upload Log from the home screen.
Up to 300 logs can be stored on the phone, uploaded to the server, and accessed through
the DiVitas Server GUI. Once this 300-log threshold has been reached, successive log
files (on the phone) will overwrite the oldest log files. In other words, the 301st log will
overwrite the 1st log file.
Archiving Logs on the Phone’s Memory Card
The DiVitas Client supports the ability to archive a set of log files on the phone's memory
card. This feature lets DiVitas users take a snapshot of the current logs and preserve
them in the phone’s memory card, thus preventing them from being overwritten by newer
and continuously-generated log files. This tool can prove invaluable when the Upload
Logs feature cannot function – perhaps due to a loss of connectivity. To use the archive
log utility, simply select Options > Archive log.
Archived files are named according to timestamp and should be accessed by the system
administrator by pressing the Nokia menu button and navigating to the following folder:
Office > File Mgr. > select the Memory Card icon (see below) > scroll down to DVLogs >
DVLogArchives.