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Copyright © 2003 Nokia. All rights reserved.
Troubleshooting
142
Q&A
Phone display
• Q: Why do missing, discoloured, or bright dots appear on
the screen every time I turn on my phone?
A: This is an intrinsic characteristic of the active matrix
display. Your phone’s display contains multiple switching
elements to control the pixels. A small number of
missing, discoloured, or bright dots on the screen might
exist.
Camera
• Q: Why does the image appear dark when I am taking a
picture with the Camera or viewing images?
A: The display contrast setting affects the appearance of
images. Check the display contrast setting and adjust it
to lighter. Go to Settings→ Phone settings→ Display→
Contrast.
• Q: Why do images look smudgy?
A: Check that the camera lens protection window is
clean. To clean the window follow the instructions in
‘Care and maintenance’, p. 146.
Bluetooth
• Q: Why can’t I end a Bluetooth connection?
A: If another device is pairing with your phone but not
sending data, and leaves the device connection open,
then the only way to disconnect it is to deactivate the
Bluetooth link altogether. Go to Bluetooth and select the
setting Bluetooth→ Off.
• Q: Why can’t I find my friend’s Bluetooth-enabled device.
A: Check that both have activated Bluetooth.
Check that the distance between the two devices is not
over 10 metres or that there are no walls or other
obstructions between the devices.
Check that the other device is not in ‘Hidden’ mode.
Multimedia messaging
• Q: What should I do when the phone tells me that it
cannot receive a multimedia message because memory is
full?
A: The amount of memory needed is indicated in the error
message: Not enough memory to retrieve message. Delete
some data first. To view what kind of data you have and
how much memory the different data groups consume, go
to Manager and select Options→Memory details. After
you have freed up memory, the multimedia message
centre tries to send the multimedia messages again
automatically.
• Q: What should I do when the phone gives the message:
Unable to retrieve multimedia message. Network connection
already in use. ?
A: End all active data connections. Multimedia messages
cannot be received if another data connection using a
different gateway address is active for browser or e-mail.
• Q: How can I end the data connection when the phone
starts a data connection again and again? The notes:
Retrieving message or Trying to retrieve message again are
shown briefly. What is happening?