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Copyright © 2003 Nokia. All rights reserved.
Troubleshooting
143
A: The phone is trying to retrieve a multimedia message
from the multimedia messaging centre.
Check that the settings for multimedia messaging have
been defined correctly and that there are no mistakes in
phone numbers or addresses. Go to Messaging and select
Options→ Settings→ Multimedia message.
To stop the phone from making a data connection, you
have the following options. Go to Messaging and select
Options→ Settings→ Multimedia message, and then:
• Select On receiving msg. → Defer retrieval if you want the
multimedia messaging centre to save the message to
be retrieved later, for example, after you have checked
the settings. After this change, the phone still needs to
send information notes to the network. To retrieve the
message later, select Retr. immediately.
• Select On receiving msg. → Reject message - if you want
to reject all incoming multimedia messages. After this
change, the phone needs to send information notes to
the network and the multimedia messaging centre will
delete all multimedia messages that are waiting to be
sent to you.
• Select Multimedia reception→ Off - if you want to
ignore all incoming multimedia messages. After this
change the phone will not make any network
connections related to multimedia messaging.
Images
• Q: Is the format of the image I’m trying to open
supported?
A: See p.
59 for further information on the supported
image formats.
Messaging
• Q: Why can’t I select a contact?
A: If you cannot select a contact in the Contacts directory,
the contact card does not have a phone number or an e-
mail address. Add the missing information to the contact
card in the Contacts application.
Calendar
• Q: Why are the week numbers missing?
A: If you have changed the Calendar settings so that the
week starts on a day other than Monday, then the week
numbers will not be shown.
Browser Services
•Q: No valid access point defined. Define one in Services
settings.
A: Insert proper browser settings. Contact your service
provider for instructions. See
‘Setting up the phone for
the browser service’, p. 118.
Log
• Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all
events, select Options → Filter→ All communication.
PC connectivity
• Q: Why do I have problems in connecting the phone to my
PC?
A: Make sure that PC Suite for Nokia 3660 is installed and
running on your PC. See the Installation guide for PC Suite
on the CD- ROM in the ‘Install' section. For further