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Chapter 2: Using Basic Features
This chapter introduces you to your phone’s basic features. You’ll learn about:
Calling, answering, holding, and ending calls
Ignoring, rejecting, forwarding, diverting, and transferring calls
Setting up conference calls
Enabling Do Not Disturb
Listening to voicemail
Handling Directories, Recent Calls, and Favorites
Customizing ringtones
Controlling phone volume
Setting up Do Not Disturb
Using headsets
Managing shared lines
About Your Phone’s Call-Handling Capabilities
Your phone can handle multiple calls at a time. However, only one active call—the call that has audio
associated with it—can be in progress at any given time. In addition to the active call, your phone may
have multiple other calls that are either held, or in an incoming or ringing state. Your phone can handle
a maximum of 24 calls at one time.
Your administrator can set up your phone to have up to 12 lines. Lines can have unique extension
numbers, or they can have the same extension number as other lines.
You can place and answer calls in these ways:
Using the handset
Using the speakerphone
Using a headset
During a call, you can alternate between handset, headset, or speakerphone modes by picking up the
handset, or pressing or . For example, if you’re using the handset, you can switch to headset
mode by pressing , or switch to speakerphone mode by pressing .