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I cannot set up automatic synchronization for bookmarks
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
Application troubleshooting
I cannot add applications
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your device has enough memory to add the application.
Media troubleshooting
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or the file format of the song or video file.
If you are trying to play a video file that uses RTSP, try performing the following actions:
• Verify that your device is connected to a Wi-Fi network.
• Verify that the default browser configuration for your device is the Wi-Fi Browser configuration.
I cannot open media files
Try performing the following actions:
• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your
device from the computer or turn off mass storage mode.
• If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager
tool of the BlackBerry® Desktop Manager.
• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify
that mass storage mode is turned off on your device.
• If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted
media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card
into the BlackBerry device that you used to encrypt the file. In the media card options, change the Encryption Mode field to
None or Security Password.
My device does not recognize my media card
Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card.
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