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View the version number of the BlackBerry Device Software on your device
In the device options, click About.
To return to the device options, press the Escape key twice.
I cannot run or submit a diagnostic report
Try performing the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
Wi-Fi diagnostic reports
About Wi-Fi diagnostic reports
Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to
a Wi-Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-
Fi diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Submit a Wi-Fi diagnostic report
1. In the device options, click Wi-Fi Connections.
2. Press the Menu key.
3. Click Wi-Fi Diagnostics.
4. Press the Menu key.
5. Click Email Report or PIN Report.
Include advanced data in Wi-Fi diagnostic reports
1. In the device options, click Wi-Fi Connections.
2. Press the Menu key.
3. Click Wi-Fi Diagnostics.
4. Press the Menu key.
5. Click Options.
6. Change the Display Mode field to Advanced.
7. Press the Menu key.
8. Click Save.
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