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• Verify that the data service on your device is turned on.
• If you are roaming, verify that you can access data services while you roam.
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Turn on or turn off data service or set roaming options, 220
Wi-Fi technology
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
About connecting to a Wi-Fi network
With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access
point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web
pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid
data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free
to use, while others require payment. Your wireless service provider might provide an application for your device that allows
you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online
and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.
When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within
range of that network, your device connects to it automatically.
Connect to a Wi-Fi network
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi.
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show
Open networks only check box.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
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I cannot connect to a Wi-Fi network, 230
User Guide
Manage Connections
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