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Section 2: Understanding Your Phone
2R: Troubleshooting 169
Common Problems
This guide contains common solutions to problems that may arise when
operating your i500. Please look over the following list of solutions before
calling PCS Customer Solutions.
HotSync
Question: I occasionally see an error message when HotSync starts up
that says that Com port X is not available or the Com port setting changes
when I plug the i500's USB port into my system.
Answer: There are additional USB drivers that were installed when you
went through the setup from the i500 distribution CD for the Samsung
USB Composite Device and the Samsung CDMA modem. These drivers
are not actually used during HotSync operations. As with all USB TAPI
Com port drivers, the Com number being used will change if you plug
the cable into a different physical USB port on many systems and laptops.
Additionally, if you have other Palm OS
®
serial devices, or Palm OS
devices with USB-to-Serial converters like the Samsung SPH-i500 or the
Palm
TM
USB Connect device, you must maintain Local Serial checked
in order to sync these devices. The i500 is a native mode USB device; you
MUST have Local USB checked to avoid problems during HotSync
operations. We recommend that you leave the
Local Serial entry
UNCHECKED, unless you are actively syncing one of your other devices. If
you see any error messages regarding Com port availability from
HotSync, just hit the
OK button. As long as the Local USB setting is
checked, you will HotSync without problem.
Question: Can I HotSync numerous devices to one user?
Answer: You should not synchronize multiple devices unless they are
the exact same hardware device. (This is especially true with PDA/
Cellular handset hybrids.) The best way would be to beam your Address
Book, Memo Pad, Todo lists, etc from the old handset to the i500. Install
the Palm OS applications one at a time. That way, if there is a problem, it
can be narrowed down quickly to the correct device or profile.