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Section 2: Understanding Your Phone
2R: Troubleshooting 170
Question: I cannot perform a HotSync operation with Palm Desktop
version 4.0 installed?
Answer: Palm
TM
Desktop 4.0 was only released a short time before being
upgraded to version 4.1. You MUST use Palm Desktop ver 4.1 with the
i500. This software fixed numerous issues. You can download the
software from
http://www.palm.net or install from the distribution CD.
To install the Palm Desktop 4.1 software:
1. Close any HotSync or Palm Desktop Software currently running on
the system.
2. Download the software from http://www.palm.net or install from the
distribution CD.
3. After the software download is complete, install the software on to
your system.
Question: Can I sync my existing backup from my old Palm OS
®
device
to my SPH-i500?
Answer: NO! Due to the integration of the cellular handset into the
i500's Palm OS implementation, some of the system files that are synced
during a HotSync operation are unique to the i500. Dropping a backup
from ANY other Palm OS device may cause network/serial connectivity
and other features to stop working properly, or may result in a
permanent "Fatal Error" every time you power on the handset until you
do a hard reset. If you have an existing Palm Powered
TM
device, simply
beam address book, datebook and other data to the i500. When doing an
initial HotSync
®
, create a NEW user name for the i500. You will then
need to use the Palm Install tool or your other application's install
programs to finish setting up your i500.
Question: Can I use my existing email client on my SPH-i500?
Answer: Maybe… Existing email clients like Eudora and MultiMail Pro
have been tested and they work properly on the i500. A problem MAY exist
if you are having to dial into a corporate network for security reasons.
The configuration of the PCS's Vision network precludes dialing a
discrete phone number for data access: you must instead dial into the
Vision network to access mail servers or any other Internet resources.
Many corporate networks require you to dial into a secure access device