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Section 2: Understanding Your Phone
2R: Troubleshooting 174
USB Problems
Question: I occasionally see an error message when HotSync starts up
that says that Com port X is not available or the Com port setting changes
when I plug the i500's USB port into my system.
Answer: There are additional USB drivers that were installed when you
went through the setup from the i500 distribution CD for the Samsung
USB Composite Device and the Samsung CDMA modem. These drivers
are not actually used during HotSync operations. As with all USB TAPI
Com port drivers, the Com number being used will change if you plug
the cable into a different physical USB port on many systems and laptops.
Additionally, if you have other Palm OS
®
serial devices, or Palm OS
devices with USB-to-Serial converters like the Samsung SPH-i500 or the
Palm
TM
USB Connect device, you must maintain Local Serial checked
in order to sync these devices. The i500 is a native mode USB device; you
MUST have
Local USB checked to avoid problems during HotSync
operations. We recommend that you leave the Local Serial entry
UNCHECKED, unless you are actively syncing one of your other devices. If
you see any error messages regarding Com port availability from
HotSync, just hit the
OK button. As long as the Local USB setting is
checked, you will HotSync without problem.
Question: Why is the computer asking for USB drivers when I plug in the
USB interface cable?
Answer: The cable cannot be plugged in the computer before the drivers
are installed using the Installation CD that came with your phone. DO
NOT ATTEMPT to install the drivers using the Windows Hardware
Manager. Unplug the cable from the computer. Perform the driver
installation procedure to install the drivers and then plug the cable back
in to the computer.