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Section 2: Understanding Your Phone
2R: Troubleshooting 175
Question: I plugged in my USB cable while Windows was booting up and
I cannot perform a HotSync?
Answer: If the cable was plugged in while Windows was booting up,
there is a chance that the USB bus was being scanned before the cable
was connected. Later on when the bus was scanned again, it noticed that
the new device was present and added it to the list of devices. This may
cause unreliable results or behavior. Unplug the cable and reboot the
system. Wait until the system is done booting and then plug in the cable.
The cable can be unplugged or plugged in at anytime when the system is
active.
Resetting the i500
Question: How do I perform a soft reset on my i500?
Note: When you perform a Soft Reset, no stored data is lost.
Answer: Use the stylus briefly to press the reset button on the i500
located on the bottom of the phone, next to the power/accessory interface
connector.
Question: How do I perform a hard reset?
Note: All data is lost when a hard reset is performed. The handset is reset
to the factory settings. See "Settings Chart" on page 168.
Answer: To perform a hard reset:
1. Press and hold the phone button ( ) located on the side of the
phone, then use the stylus reset tool (unscrew the stylus to access the
reset tool) to press the reset button.
2. Remove the stylus reset tool from the rest hole and wait for the
Palm
TM
Screen to display, then release the phone button. An “Erase
all data” screen is displayed confirming the hard reset.
3. Press the up scroll key on the front of the phone to perform the
hard reset.