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Section 2: Understanding Your Phone
2R: Troubleshooting 177
Question: I am having problems when trying to install a USB device or a
USB device is not recognized.
Answer: Depending on the Windows version being used, you may or
may not see a window display when you plug in the USB interface cord. If
the USB cradle was plugged in before the drivers were installed, you must
remove the incorrect driver. To make sure that there are no problems,
you must look at the system devices to make sure that there are no
devices that are conflicting with on another. To check, follow the steps
listed below:
1. Click on Start/Settings/Control Panel.
2. Double click on the System icon.
3. Click on the Devices tab.
4. Review the Universal Serial Bus controllers list and look for any
yellow exclamation point icons. These icons indicate that Windows is
having a problem with the device.
5. If you find a device that is not responding correctly, click on the entry
and press the Delete key.
6. Close the System dialog box and reboot if necessary.
Question: My phone is constantly locking up or getting fatal errors.
What should I do?
Answer: You need to make a copy of your backup folder and perform a
hard reset on your phone. To perform the operation:
1. Double click on your MY COMPUTER icon. Click on C Drive/
Program Files/Palm
TM
folder.
2. Right click on the Backup folder and select Copy. Paste the folder to
the desktop.
3. Return to C:\Program Files\Palm\Backup. Right click and select
Select All. Press the Delete key. Confirm the delete by
pressing Enter.
4. (THIS STEP WILL ERASE ALL DATA ON THE PHONE, make sure that
the Backup folder was copied correctly in the steps above). Perform a
hard reset on the phone by pressing the phone button and then
pressing the end of the stylus in the reset hole located on the bottom
of the phone. Release the reset pin and then the contrast button.
Press the navigation key up to select
Yes.