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Section 2: Understanding Your Phone
2R: Troubleshooting 173
Question: I have PocketMirror installed, but I still cannot get my
Microsoft Outlook information to HotSync?
Answer: Open Microsoft Outlook, click on the View drop down menu,
and select Folder List. Locate and click on the PocketMirror folder.
Delete the contents in this folder and then perform the HotSync operation
again.
Fatal Errors
Question: I am receiving “Fatal Errors” when using the i500?
Answer: When you receive a fatal error message, it can sometimes be
caused by information copied during a HotSync or other applications not
operating correctly. To fix this problem, create a new user profile and
perform a HotSync
®
operation. To create a new user profile:
1. Perform a hard reset (for more information on performing a hard
reset, see the i500 Online Guide) and place the i500 into the cradle.
2. Launch the Palm
TM
Desktop application on the desktop/laptop
computer.
3. Click on Tools and select Users.
4. Click the New button and enter a name for the user.
5. Click OK exit the User screen.
6. Press the HotSync button on the cradle.
7. Select the new user profile in the HotSync dialog box.
8. Add one application at a time from the old profile to determine if one
is corrupted.