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Turn off the mass storage mode prompt
1. In the device options, click Memory.
2. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No.
3. Press the Menu key.
4. Click Save.
Media shortcuts
• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key.
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press N.
• To play the previous song in a category, press P.
• To play the next song in a playlist, press and hold the Volume Down key.
• To play the previous song in a playlist, press and hold the Volume Up key.
• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press
the Volume Up key four times quickly.
• To rotate a picture, press L.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To fit a picture to the screen size, press 1.
Media troubleshooting
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I cannot open media files
Try performing the following actions:
• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your
device from the computer or turn off mass storage mode.
• If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager
tool of the BlackBerry® Desktop Manager.
• If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify
that mass storage mode is turned off on your device.
• If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to
open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file,
insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption
Mode field to None or Security Password.
User Guide
Media
101