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• If you are using the Push Button Setup method for Wi-Fi, verify that the network access point is enabled with Wi-Fi Protected
Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time,
and that not more than one network access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your
BlackBerry® device.
I cannot synchronize a certificate
Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate
synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing
the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.
User Guide
Wireless network coverage
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