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3. Click Diagnostics Test.
4. Press the Menu key.
5. Click Run.
View a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click View Report.
Submit a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click Email Report or PIN Report.
Delete a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click Delete or Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set the default recipient.
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Press the Menu key.
5. Click Options.
6. Type the contact information.
7. Press the Menu key.
8. Click Save.
User Guide
Service books and diagnostic reports
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