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Turn off mass storage mode, 100
Encrypt the files in the device memory and on a media card, 100
My device does not recognize my media card
Try performing the following actions:
• Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into
your device, see the printed documentation that came with your device.
• In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off
mass storage mode. Format the media card. Turn on mass storage mode.
Related topics
Turn off mass storage mode, 100
Format the device memory or a media card, 99
My device is not using the correct ring tone or Home screen background
If you are using a ring tone or Home screen background picture that you encrypted in the device memory or on the media card using your
BlackBerry® device password and you reset your device, unlock your device.
Related topics
Lock the device, 229
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might
not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator
appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
User Guide
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