Filter
Top Products
Error/Description Local Sync Resolution* Remote Sync Resolution*
Server connection
could not be
established.
When link with the
server cannot be
established at start of
Sync session, error
displays and Sync is
canceled.
l
Check the USB cable is attached.
l
Check that Intellisync icon is
displayed on Windows Taskbar and
is not crossed out.
l
If USB cable is attached and a
cross displays on Intellisync icon,
restart Intellisync software.
l
Detach and attach USB cable.
l
If all the above steps fail, restart PC
and power the phone Off and
power it back On.
l
Check that the wireless phone has
service and the service provider is
displayed.
l
Check that the GPRS icon displays on
the phone. If it does not display, check
with your service provider to confirm
you have GPRS service in your area
and that it is enabled.
Invalid user name or
password.
Server has rejected
the user name and
password.
l
Check the password set in the
SyncML security options screen in
the PC Intellisync software. These
entries should match the wireless
phone user id password.
l
Check the SyncML configuration. Make
sure that the user id and password are
the same as assigned to you by the
Internet service provider. The user id
and passwords are case sensitive.
Synchronization
canceled.
There is an error
during Sync.
l
Retry Sync a couple of times.
l
Reset SyncML logs and retry Sync.
l
Power the phone Off, back On, and
try Sync again.
l
Check that the total phone entries
have not reached full limits. If full,
then start deleting some entries.
l
Retry Sync a couple of times.
l
If you are getting the cancellation
immediately after starting, power the
phone Off and back On. The wireless
phone connectivity has to be reset.
Sync Started or Sync
in progress screen is
displayed for a long
time.
Phone received
some data from
server
l
Check that “Accept” or “Cancel”
has been selected on te Intellisync
Accept dialogue box.
l
Restart Intellisync and initiate Sync
again.
l
The Sync process may take a long time
due to poor data rate, bad service, the
number of entries, or the type of Sync
process. If taking a long time, cancel
Sync and try again. Just remember that
the next synchronization will be a full
Sync process after a Sync process is
interrupted or canceled.
Device Full. Server
has more than the
maximum amount
allowed in the
phonebook,
Scheduler, or To Do
tasks.
l
Intellisync handles the error and
“Device Full” message does not
appear on the phone.
l
Cleanup old and unwanted entries in
the remote server.
* Check the resolutions items in sequence
listed.
148