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Welcome to T-Mobile 23
Activating Service
If your service has not been activated, then follow the steps in this section
to activate. The T-Mobile Activations representative will set up your service
and assign your mobile number. It takes about 20 minutes to activate voice
service and may take up to 24 hours to activate data service. Business and
government accounts may take additional time to activate voice and data
service. By activating service, you acknowledge that you have read and
agreed to the Terms and Conditions of the Service Agreement.
1. Have your service agreement and the following information ready for
your Activations representative:
• Name, home address, home phone, preferred billing address.
Note For business and government accounts, your Activations
representative will also require your physical address, company
name or government agency name, and the tax ID.
• Social Security number, current driver’s license number, and date
of birth for credit-check purposes
• Model number of your device (T-Mobile Shadow)
• SIM serial number (on the back of the SIM card)
• IMEI number (on the label under the battery)
• Agent code (on your service agreement)
• Your choice of T-Mobile rate plans and services
2. Call Customer Care at 1-800-937-8997 from a landline phone.